Getting help with your assistant
Who to ask, and what to send them.
Contact your account administrator, whoever set up your account and gave you your login. They manage the account and can fix or escalate anything you run into. If a support address is shown to you in the app, that is the one to use.
What to send them
- What you were doing, in one sentence.
- What you expected, and what happened instead.
- A screenshot, if there was an error on screen.
- The link to the assistant or the conversation, if it is about a specific one.
Things you can fix yourself
| Problem | First thing to try |
|---|---|
| It does not know something | Add the source that covers it, then ask again. |
| An answer was wrong | Correct it in the Test Arena. The correction sticks. |
| The chat bubble is missing on your site | Check the snippet is in the right box and the page was republished. |
| A change is not showing | Hard refresh the page. Public pages cache for a short while. |
| You cannot sign in | Use Forgot password on the sign-in page. |