Getting help from a person
What to send so it gets fixed quickly.
Use the support chat in the app, from the icon in the top bar.
What to include
- Which clone, by name
- What you did, what you expected, what happened
- The exact wording of any error
- A link to the page, if it involves your website
- Whether it works in Test Arena
That last one saves the most time, because it separates a clone problem from an embed problem immediately.
Something urgent and customer-facing
Say so, and say where it is visible. A clone giving wrong answers on a live client-facing site is treated differently from a question about settings.